River Region’s Emergency Department is a Level IV trauma center that is open 24 hours, 7 days a week to coordinate and ensure your prompt diagnosis and efficient treatment. In the Emergency Department at River Region, you can be assured of complete services, from trauma to pediatric care. We provide a 24-hour laboratory for emergency testing, a 24-hour radiology department for required X-rays and diagnostic testing, and a 24-hour pharmacy to take care of your medication requirements. Our staff is made of board certified emergency physicians and top-notch qualified emergency department nurses. All of our nurses are ACLS, TNCC, BLS, BLTS, and PALS certified.
River Region also provides a 24-hour occupational medicine program that offers workers’ compensation injury support, and an ER Fast Track that is dedicated to minor injuries or illnesses from 11 a.m. to 11 p.m.
In emergency situations, experience counts. The physicians and nurses of the Emergency Department at River Region have years of experience in treating all types of emergencies, from broken bones and serious wounds to other life threatening injuries.
Our emergency staff provides family-oriented, compassionate emergency care in a timely manner. We are in the top percentile in wait times and throughput times in the nation for Emergency Departments.
Our staff of expert emergency nurses will monitor you from triage to discharge. Our medical personnel will consult with your doctor, as needed, and provide follow-up communication with your physician.
The Emergency Department at River Region is easy to find with convenient parking, and we are always working to serve you better. The Emergency Department is also backed by AIR CARE; the region's only hospital-based dedicated air transport service.
In emergencies, time is critical. Every minute counts, so if an emergency occurs for you or your loved ones, come to River Region and get the superior care that is needed.
The 30-Minutes-Or-Less ER Service Pledge
at River Region Medical Center
What exactly is the 30-Minutes-or-Less ER Service Pledge?
When patients enter the Emergency Department at River Region, the time of their arrival will be noted. Our pledge is that a clinical professional (Physician, Physician Assistant or Advanced Practice Nurse) will work diligently to have our patients initially seen within 30 minutes of their noted arrival.
Does this mean patients will be on their way home in 30 minutes or less?
No. We will work hard to have a clinical professional initially see our patients and begin their evaluation and treatment within 30 minutes of their noted arrival. Depending on the nature of their illness or injury, and the unpredictable volume of patients requiring emergency care at any given time, the wait time and duration of each visit will vary.
How is the timeframe of patients’ visits documented for this pledge?
When a patient arrives and checks in, the time of arrival will be noted. When the clinical professional initially sees the patient, the time will be documented by the Emergency Department staff.
Is a 30-Minutes-or-Less ER Service Pledge really necessary for an emergency room?
In many emergency rooms across the country, wait times have been increasing. We want to assure our patients that we are dedicated to not only offering quality care but also to working diligently to provide that care as efficiently as possible.
When do the 30 minutes officially start?
The 30 minutes start when the patient checks in with our staff at the Emergency Room desk.
Does the 30-Minutes-or-Less ER Service Pledge affect how patients are prioritized?
While the goal is to initially see every patient within 30 minutes of their noted arrival, the most severe cases will always receive immediate attention.
How can the Emergency Department maintain quality care if speed is the priority?
It is not our objective now, nor will it ever be, to "rush" patients through the Emergency Department. Our process improvements have been focused on getting patients into a room as quickly as possible and enabling the clinical professional to initially see a patient and begin their diagnosis and treatment in a timely manner.
Is the 30-Minutes-or-Less ER Service Pledge in effect at all times and does it apply to all ages - infants to senior citizens?
Do I have to wait up to 30 minutes for someone to say, "May I help you?"
Absolutely not. Emergency Department staff will greet you as soon as you come in, and a nurse will assess your condition through a triage process. We know your time is valuable and we pledge to work diligently to have a clinical professional initially see you within 30 minutes of your noted arrival.
Does this cost more?
If you are experiencing a medical emergency, call 9-1-1.
The Emergency Department (ED) average wait time is provided as an informational service to the public. It is approximate, and does not represent the actual current activity in the ER waiting room.
The ED wait time represents the time it takes from arrival until a patient is initially seen by a Clinical Professional (Physician, Physician Assistant or Advanced Practice Nurse). Patients are triaged upon their arrival in the ED. They are then seen by a Clinical Professional in an order based on their complaint, condition, and the reason for their visit.
While many patients are initially seen by a clinical professional within 30 minutes of their arrival, during some peak times when the number of patients and/or trauma situations exceeds the number of providers or beds, some patients are not initially seen within 30 minutes of their noted arrival.
Should you have any additional questions about the 30-Minutes-or-Less ER Service Pledge, please ask any of our Emergency Department staff.
We serve the Central Mississippi, Western Mississippi and Eastern Louisiana area.